Emergency Tape Recovery Services

24 Hour Tape Recovery Helpline Tel: +44 (0)1865 469468

Customer Reviews

  • Fire Damaged DDS-4 Tape December 9, 2016

    “Our backup tapes suffered damage when a fire broke out when the tape was in the drive, despite it being put out very quickly. Thanks for recovering the files extremely quickly.”

    Barry Osman, London Read more

  • LTO-3 Load Pin Failure October 13, 2016

    ”After our office was broken into and some computers stolen, we needed to restore some data from our backup. One of the tapes when put into the drive made an odd noise and refused to load. An engineer tested that the drive is still working. When he checked the tape, he told us something was missing and we should send it for data recovery.”

    Kerry Thorne, London Read more

  • Broken DLT 4 Data Cartridge September 13, 2016

    “Many thanks for recovering the data from an old archive DLT 4 tape which was stuck in the drive. Talking to someone in the office this tape had been stored on a shelf for years, rather than in proper storage, so many this had something to do with the problem”

    Tom Whitfield, Staines Read more

  • LTO Recatalog Failure August 25, 2016

    “In order to restore some archived research data we needed to recatalog a tape, but Arcserve fails with an error message every time. A friend referred us to DiskEng who provided an excellent service. Many thanks guys.”

    PT Ryan, London Read more

  • Snapped DAT DDS-4 Data Cartridge July 1, 2016

    “While restoring file from one of our very old archive tapes it suddenly made a strange noise and the restore stopped. When the tape was ejected we could see it wasn’t rewound as usual. When placed back in the drive it was unrecognised. We contacted DiskEng, who did a great job restoring the vital files which we required. A big thank you for all the work. Thoroughly recommended.”

    AS Khan, company withheld, London Read more

  • Archive DLT Restore Failure June 14, 2016

    “Over twenty years ago our data was archived onto DLT using ArcServe. We recently had a need to restore some of this data, but even though the tapes were identified correctly the software failed to recognise the backup sets correctly apart from the first small session. Many thanks in for recovering the data from each of the six tapes.”

    Tim Aldiss, London Read more

  • LTO-5 Not Loading May 25, 2016

    ”Placed our backup tape into the drive to restore some data when it make a very strange noise and the tape refused to load. The drive is still working, but this tape will not work. Our IT guys recommended DiskEng to us and we’re delighted to get our data back.”

    Hon Lo, Company name withheld. Read more

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