The download area of the DiskEng emergency tape recovery website provides useful PDF documents, containing a shipping label, and a copy of our Term and Conditions.
- Fire Damaged DDS-4 Tape
“Our backup tapes suffered damage when a fire broke out when the tape was in the drive, despite it being put out very quickly. Thanks for recovering the files extremely quickly.” Barry Osman, London
- LTO-3 Load Pin Failure
”After our office was broken into and some computers stolen, we needed to restore some data from our backup. One of the tapes when put into the drive made an odd noise and refused to load. An engineer tested that the drive is still working. When he checked the tape, he told us something was […]